General Conditions

  • Requests must be made within 7 days of delivery (3 days for sale items).

  • Exchange/Return fee of ₹65 will be applicable per request and is non-refundable if the package is not handed over!

  • Products must be in original, unused condition with all tags attached.

  • Items returned in used, washed, damaged, or altered condition will not be accepted.

  • Each product is eligible for a one-time exchange or replacement only.

  • Once an exchange is processed, the order becomes non-refundable.

  • All shipping and handling charges are non-refundable.

  • Returns due to personal preference (size, fit, style, color, or change of mind) are eligible for exchange/store credit only, after having a conversation via email!

  • Store credits cannot be transferred to bank accounts.

  • Store credit is valid for 120 days from the date of issuance.

  • Orders may be placed on hold, verified, or cancelled if flagged under High RTO (Return-to-Origin) risk based on internal checks or courier partner data.

  • In such cases, customers may be requested to confirm their order, choose prepaid payment, or provide additional verification before dispatch.

  • Orders with incomplete or incorrect address details may be held or cancelled if the correct information is not provided when requested.

  • Dispatch will proceed only after complete and accurate address details are confirmed by the customer.

  • If multiple Cash on Delivery (COD) orders are placed from the same customer within a short period, we may dispatch them sequentially or place additional orders on hold until the first order is successfully delivered.

  • URBN MYTH shall not be responsible for return packages handed over without proper packaging or products damaged during reverse transit due to inadequate packaging by the customer.

  • For orders placed using the Partial Payment option, the advance/partial payment amount shall be non-refundable. In case the customer cancels the order, refuses delivery, or the order is returned to origin (RTO) due to customer-related reasons, the partial payment amount will be issued only as URBN MYTH Store Credit. The store credit will be valid as per the prevailing store credit policy and can be used for future purchases on URBN MYTH.

  • In the event of a missing item, a thorough investigation will be carried out. If the loss is determined to have occurred in transit, the missing article will be re-shipped to the customer.

  • If the exchanged item is priced lower than the original item, the difference amount will be issued as Store Credit to the customer's URBN MYTH account and can be used on future purchases. No refund to the original payment method will be provided for the price difference.

  • In case the customer fails to hand over the package despite multiple pickup attempts by the delivery agent, the request shall be marked as cancelled. URBN MYTH does not facilitate repeated pickup requests for the same order; customers must inform support within 48 hours for further assistance.

  • All policies are clearly stated on our website for full transparency.