Return & Refund Policy

In case a customer receives a wrong product, the correct product/replacement will be provided at no additional charge. Refunds will only be considered if the replacement product is unavailable.

Returns based on personal preferences (e.g., fabric feel, size, style, color, fit, or change of mind) are not eligible for refunds. They are eligible only for exchange/store credit, as applicable.
The return request must be raised within 3 days of receiving your product.
A Return fee of ₹65 will be applicable per request.
Refunds will not be issued for items purchased during special discounts or sales.
If approved, refunds will be processed once the returned product is received and inspected.
COD charges are non-refundable.
In case of a return request, the product must successfully reach our warehouse and pass the quality check process before any refund/store credit is approved.
If an incorrect, different, used, damaged, or missing product is returned by the customer, the request will be rejected and the same product will be shipped back to the customer. No refund, exchange, replacement, or store credit will be issued in such cases.
In case the customer fails to hand over the package despite multiple pickup attempts by the delivery agent, the request shall be marked as cancelled. URBN MYTH does not facilitate repeated pickup requests for the same order; customers must inform support within 48 hours for further assistance.